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Guideline for Grading Printers
Posted by Mario Biemans on January 5th, 2014
Dear TBS members,

We have been asked by several of our members to post a grading system for used Printers, PC's, Laptops, Monitors etc. During the last European Broker Meeting we sat down with several of our members to come up with such a grading system but although most companies use more or less the same grading system there are significant differences in the grades used.

As www.TheBrokerSite.com we do not want to impose any grading system to our members we do want to provide a guideline to our members.

What we think is most important in selling used equipment is that the seller writes down his grading system and sends it out with his invoice. So you as a buyer should not accept "Grade A, B, C or D" goods from any seller unless he has sent you his grading system.

Next to that we think that all used equipment should come with an item by item description as they are provided (for example) when tested with www.Blancco.com.

Today we want to start by posting the following guideline used by one of our members selling printers:

New & Boxed (Retail)
Equipment is in original OEM packaging with all components and consumables new and sealed as provided by the manufacturer. Where defined as Retail, these are recent models covered by manufacturers warranty and are usually sourced through the approved manufacturers Distribution channel.

New & Boxed (New)
Equipment is in original OEM packaging with all components and consumables new and sealed as provided by the manufacturer. Some New & Boxed items stocked may actually be obsolete, and the warranty may not be full manufacturers, but will be stated on invoice.

New Open Boxed (NOB)
Equipment is in original OEM packaging and as-new condition. Consumables may not be included as some of these items may be ex-display. As some of these may actually be obsolete, the warranty may not be full manufacturers, but will be stated on invoice (please ask if not clear).

Refurbished
The dictionary definition of Refurbishment is - the state of being restored to its former good condition. A Refurbished 2nd user printer will therefore be in A1 condition and with new parts (rollers, fusers, pads, covers etc.) as appropriate to bring it back to an as-new condition. Refurbished parts have new components (e.g. fusers with new rollers or sleeves) replacing the parts that wear out. If you are buying Refurbished make sure it is not just cleaned up!

Grade A
Second user equipment that is complete, cleaned, tested and generally serviced, with any apparent defective parts repaired/replaced as necessary to meet warranty requirements. Grade A units are in good cosmetic condition, allowing for normal usage and the age of the unit (some slight discolouration is normal on older printers). Grade A does not actually mean ‘mint’ or ‘refurbished’.

Grade B
Second user equipment that is cleaned, tested and working, but may have cosmetic flaws, parts missing or minor problems which will be defined with the sale. This is a common grade for older printers where new plastic covers are unavailable or uneconomic to source at the price offered.

Grade C
Second user equipment that is sold as-is. May be working or not, but condition and terms will be stated with sale. Warranty is usually DOA (if working) or without warranty if not.

Pull
Used to describe a part or assembly pulled from a working unit for sale as a used spare part. Parts are usually cleaned, but not ‘refurbished’.

Exchange Unit
Used to describe a basic printer unit without the peripheral parts (trays, external PSUs, dongles, consumables etc.) to be used to replace a faulty printer.

Consumables
Consumables are as defined by the manufacturer for specific printers, with the term usually encompassing toners, cartridges, ribbons, media, image transfer units and drums (refer to manufacturers’ documentation for specific models). Once opened consumables do tend to deteriorate and therefore any used consumables provided are not normally covered by any warranty. Warranty on new consumables is as stated on the invoice. Used printers are often provided as standard without consumables.

Distribution
Equipment manufacturers sell new equipment only through a small number of trade channels (Distributors) across Europe. Retailers (or authorized Re-Sellers) sell these to end-users and then administer (but rarely provide) warranty support, which usually is via an approved warranty provider in the country of sale.

RTB Warranty
RTB (Return To Base) Warranty is provided on the basis that the goods should be returned to the seller during the warranty period for examination. Repair or a replacement will be offered providing that the equipment returned is in the same condition provided (not tampered with) and failure was not attributable to willful damage or caused by improper use.

Finally we want to finish this guideline with stating that "As Is" or "Used from a Working Environment" is NO Condition and you should never buy printers or other equipment when the seller states "As Is" as their condition unless you have a very good relationship with your seller. Please note TBS doesn't mediate in cases between members where goods are sold "As Is".

Trade Safe,

Mario Biemans
Owner www.TheBrokerSite.com


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Guideline for Grading Printers
05/01/201407/09/2018
Dear TBS members,

We have been asked by several of our members to post a grading system for used Printers, PC's, Laptops, Monitors etc. During the last European Broker Meeting we sat down with several of our members to come up with such a grading system but although most companies use more or less the same grading system there are significant differences in the grades used.

As www.TheBrokerSite.com we do not want to impose any grading system to our members we do want to provide a guideline to our members.

What we think is most important in selling used equipment is that the seller writes down his grading system and sends it out with his invoice. So you as a buyer should not accept "Grade A, B, C or D" goods from any seller unless he has sent you his grading system.

Next to that we think that all used equipment should come with an item by item description as they are provided (for example) when tested with www.Blancco.com.

Today we want to start by posting the following guideline used by one of our members selling printers:

New & Boxed (Retail)
Equipment is in original OEM packaging with all components and consumables new and sealed as provided by the manufacturer. Where defined as Retail, these are recent models covered by manufacturers warranty and are usually sourced through the approved manufacturers Distribution channel.

New & Boxed (New)
Equipment is in original OEM packaging with all components and consumables new and sealed as provided by the manufacturer. Some New & Boxed items stocked may actually be obsolete, and the warranty may not be full manufacturers, but will be stated on invoice.

New Open Boxed (NOB)
Equipment is in original OEM packaging and as-new condition. Consumables may not be included as some of these items may be ex-display. As some of these may actually be obsolete, the warranty may not be full manufacturers, but will be stated on invoice (please ask if not clear).

Refurbished
The dictionary definition of Refurbishment is - the state of being restored to its former good condition. A Refurbished 2nd user printer will therefore be in A1 condition and with new parts (rollers, fusers, pads, covers etc.) as appropriate to bring it back to an as-new condition. Refurbished parts have new components (e.g. fusers with new rollers or sleeves) replacing the parts that wear out. If you are buying Refurbished make sure it is not just cleaned up!

Grade A
Second user equipment that is complete, cleaned, tested and generally serviced, with any apparent defective parts repaired/replaced as necessary to meet warranty requirements. Grade A units are in good cosmetic condition, allowing for normal usage and the age of the unit (some slight discolouration is normal on older printers). Grade A does not actually mean ‘mint’ or ‘refurbished’.

Grade B
Second user equipment that is cleaned, tested and working, but may have cosmetic flaws, parts missing or minor problems which will be defined with the sale. This is a common grade for older printers where new plastic covers are unavailable or uneconomic to source at the price offered.

Grade C
Second user equipment that is sold as-is. May be working or not, but condition and terms will be stated with sale. Warranty is usually DOA (if working) or without warranty if not.

Pull
Used to describe a part or assembly pulled from a working unit for sale as a used spare part. Parts are usually cleaned, but not ‘refurbished’.

Exchange Unit
Used to describe a basic printer unit without the peripheral parts (trays, external PSUs, dongles, consumables etc.) to be used to replace a faulty printer.

Consumables
Consumables are as defined by the manufacturer for specific printers, with the term usually encompassing toners, cartridges, ribbons, media, image transfer units and drums (refer to manufacturers’ documentation for specific models). Once opened consumables do tend to deteriorate and therefore any used consumables provided are not normally covered by any warranty. Warranty on new consumables is as stated on the invoice. Used printers are often provided as standard without consumables.

Distribution
Equipment manufacturers sell new equipment only through a small number of trade channels (Distributors) across Europe. Retailers (or authorized Re-Sellers) sell these to end-users and then administer (but rarely provide) warranty support, which usually is via an approved warranty provider in the country of sale.

RTB Warranty
RTB (Return To Base) Warranty is provided on the basis that the goods should be returned to the seller during the warranty period for examination. Repair or a replacement will be offered providing that the equipment returned is in the same condition provided (not tampered with) and failure was not attributable to willful damage or caused by improper use.

Finally we want to finish this guideline with stating that "As Is" or "Used from a Working Environment" is NO Condition and you should never buy printers or other equipment when the seller states "As Is" as their condition unless you have a very good relationship with your seller. Please note TBS doesn't mediate in cases between members where goods are sold "As Is".

Trade Safe,

Mario Biemans
Owner www.TheBrokerSite.com


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